TERMS AND CONDITIONS

Star Products SRL (trading as Starmaster Marketing)

Last Updated: February 14, 2026

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern your use of the website www.starmastermarketing.com and services provided by Star Products SRL, trading as Starmaster Marketing (“we,” “us,” “our,” “Company”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Company Details: - Legal Name: Star Products SRL - Trading Name: Starmaster Marketing - Registered Address: Str. Bratislava 18 Ap. B10 - Registration Number: J2023003106135 - VAT Number: RO48784948 - Email: starproducts.office@gmail.com- Website: www.starmastermarketing.com

Governing Law: These Terms are governed by Romanian law and EU regulations.

2. DEFINITIONS

“Client” or “You”: The person or entity purchasing our services
“Services”: All services offered by Starmaster Marketing
“Website”: www.starmastermarketing.com
“Agreement”: The contract formed when you accept these Terms and place an order
“Deliverables”: The final outputs of our services
“Project”: The specific work agreed upon in a service order

3. SERVICES OFFERED

We provide the following digital marketing services:

3.2 Service Descriptions

Detailed service descriptions, package options, and deliverables are available on respective service pages on our website. These form part of the Agreement when you place an order.

3.3 Custom Services

We may offer custom services not listed on our website. These will be subject to separate quotations and agreements.

4. HOW TO ORDER SERVICES

4.1 Order Process

Select desired service(s) from our website
Complete the order form with required information
Receive a quotation (if pricing is not fixed)
Accept the quotation and make payment
Receive order confirmation
Project commencement

4.2 Order Acceptance

Submitting an order form is an offer to purchase
We reserve the right to accept or decline any order
An Agreement is formed when we send order confirmation
We may request additional information before accepting orders

4.3 Pricing

Prices are displayed on our website for standard packages
Custom projects require individual quotations
All prices are in EUR or RON (as specified)
Prices exclude VAT unless stated otherwise
We reserve the right to change prices with 30 days’ notice (does not affect existing orders)

4.4 Quotation Validity

Written quotations are valid for 30 days
After 30 days, we may revise pricing
Acceptance of quotation constitutes agreement to proceed

5. PAYMENT TERMS

5.1 Payment Methods

We accept: - Bank transfer - Credit/debit cards (via Stripe or similar processors) - PayPal - Other methods as agreed in writing

5.2 Payment Schedule

Standard Projects: - 50% deposit upon order confirmation - 50% balance upon project completion

Large Projects (over €5,000): - Payment schedule to be agreed in writing - Typically: 30% deposit, 40% mid-project, 30% completion

Ongoing Services (SEO, PR, etc.): - Monthly in advance - Or as specified in service agreement

Small Projects (under €500): - 100% payment in advance

5.3 Invoicing

Invoices issued upon order confirmation and/or completion
Payment due within 14 days of invoice date (unless otherwise agreed)
Late payments subject to interest at 8% per annum above Romanian National Bank base rate

5.4 Taxes

VAT will be added where applicable
Clients are responsible for any import duties or taxes in their jurisdiction

5.5 Non-Payment

We reserve the right to suspend/cancel services for non-payment
Outstanding invoices may be referred to debt collection
You remain liable for all costs, including collection fees

6. PROJECT TIMELINES

6.1 Estimated Completion

Timelines are estimates, not guarantees
Provided in writing upon order confirmation
Dependent on client cooperation and timely provision of materials

6.2 Delays

We are not liable for delays caused by: - Client failure to provide materials/information - Client-requested changes or revisions - Third-party service failures (hosting, domain registrars, etc.) - Force majeure events

6.3 Client Responsibilities

Timely project completion requires: - Prompt responses to our queries - Provision of all required materials - Timely approval of deliverables - Access to necessary accounts/platforms

7. CLIENT OBLIGATIONS

7.1 Information and Materials

You must provide: - Accurate information in order forms - All materials needed for project completion (logos, images, content, etc.) - Access credentials where required (with appropriate authorization) - Feedback and approvals within reasonable timeframes

7.2 Legal Compliance

You represent and warrant that: - You have the right to use all materials provided - Materials do not infringe third-party intellectual property rights - Materials do not violate any laws or regulations - You have authority to enter into this Agreement

7.3 Cooperation

You agree to: - Respond to communications within 5 business days - Attend scheduled calls/meetings - Review deliverables promptly - Provide constructive feedback

8. REVISIONS AND CHANGES

8.1 Included Revisions

Each service package includes a specified number of revisions: - Basic packages: Typically 5 revisions - Premium packages: Typically 10-20 revisions - Custom projects: As specified in quotation

8.2 Scope of Revisions

Revisions include: - Minor adjustments to deliverables - Corrections of errors - Refinements within original scope

Revisions do NOT include: - Complete redesigns - Changes to project scope - New features not in original agreement

8.3 Additional Revisions

Beyond included revisions, charged at hourly rate
Current hourly rate: €75/hour (may vary by service)
Quoted before work begins

8.4 Scope Changes

Changes to project scope require written approval
May affect pricing and timeline
New quotation provided for significant changes

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Client-Provided Materials

You retain all rights to materials you provide
You grant us a license to use materials for project completion
We may use materials in portfolio/marketing (with your consent)

9.2 Our Work Product

Upon full payment: - Work-for-Hire: You own the final deliverables - License Grant: We grant you full, perpetual, worldwide rights to use deliverables - Our Retention: We retain rights to underlying methods, processes, and know-how

9.3 Portfolio Use

We reserve the right to: - Display completed work in our portfolio - Use as case studies (with anonymization if requested) - Include in marketing materials

You may request exclusion from portfolio upon completion.

9.4 Third-Party Assets

Some deliverables may include third-party assets (stock photos, fonts, plugins)
You are responsible for obtaining/maintaining necessary licenses
We will identify any licensed third-party components

9.5 Pre-Payment Rights

Until full payment is received: - We retain ownership of all deliverables - You receive a limited, revocable license to review work - We may use technological protections (watermarks, etc.)

10. CONFIDENTIALITY

10.1 Mutual Confidentiality

Both parties agree to: - Keep confidential information private - Use it only for the purpose of this Agreement - Not disclose to third parties without consent

10.2 Confidential Information Includes

Business strategies and plans
Financial information
Customer data
Proprietary processes
Project details (if requested confidential)

10.3 Exceptions

Confidentiality does not apply to information that: - Is publicly available - Was known prior to disclosure - Is independently developed - Must be disclosed by law

10.4 Data Protection

See our Privacy Policy for how we handle personal data.

11. WARRANTIES AND DISCLAIMERS

11.1 Our Warranties

We warrant that: - Services will be performed with reasonable skill and care - Deliverables will substantially conform to specifications - We have the right to provide the services - Services will not infringe third-party rights (based on materials you provide)

11.2 Warranty Period

30 days from delivery for defects/errors
Does not cover issues caused by client modifications
Does not cover third-party service failures

11.3 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW: - Services are provided “AS IS” - We make no warranties beyond those expressly stated - We do not guarantee specific results (rankings, traffic, conversions) - Third-party services are outside our control

11.4 SEO and Marketing Disclaimers

Search engine rankings cannot be guaranteed
Algorithms change outside our control
Results depend on many factors beyond our services
Past performance does not guarantee future results

12. LIMITATION OF LIABILITY

12.1 Liability Cap

Our total liability is limited to: - The amount paid for the specific service giving rise to the claim - Maximum of €10,000 per incident - Aggregate maximum of €25,000 per year

12.2 Excluded Damages

We are not liable for: - Loss of profits, revenue, or business - Loss of data (except where we caused data loss through gross negligence) - Indirect or consequential losses - Third-party claims (except intellectual property infringement we caused)

12.3 Exceptions

Limitations do not apply to: - Death or personal injury caused by our negligence - Fraud or fraudulent misrepresentation - Violations we cannot limit by law

12.4 Client Indemnification

You agree to indemnify us against claims arising from: - Your breach of these Terms - Materials you provided - Your use of deliverables - Your violation of laws or third-party rights

13. TERMINATION

13.1 Termination by Client

You may terminate: - Before work begins: Full refund minus 10% administrative fee - After work begins: No refund; payment for work completed due - Ongoing services: 30 days’ written notice required

13.2 Termination by Us

We may terminate if: - You breach these Terms - Payment is overdue by 30+ days - You become insolvent - Continuing is impossible or impractical

13.3 Effect of Termination

Upon termination: - Payment for work completed is due immediately - We may retain deposit/payments for work done - You must cease using our deliverables (if unpaid) - Confidentiality obligations survive

14. REFUND POLICY

14.1 Satisfaction Guarantee

We strive for 100% satisfaction
Will work with you to resolve issues
Refunds at our discretion after good-faith efforts to resolve

14.2 Refund Eligibility

Refunds may be considered if: - We fail to deliver within reasonable time (after accounting for delays outside our control) - Deliverables substantially fail to meet specifications - We breach these Terms

14.3 Non-Refundable

No refunds for: - Change of mind - Client-caused delays - Third-party service costs (hosting, domains, stock assets) - Completed work you choose not to use - Ongoing services already provided

14.4 Refund Process

Submit written request with explanation
We investigate within 10 business days
Refunds processed within 14 days of approval
Returned via original payment method

15. THIRD-PARTY SERVICES

15.1 Dependencies

Our services may require third-party services: - Web hosting - Domain registration - Email services - Analytics platforms - Social media platforms

15.2 Client Responsibility

You are responsible for: - Costs of third-party services - Maintaining third-party accounts - Compliance with third-party terms - Renewals and management

15.3 Our Role

We may: - Recommend third-party providers - Assist with setup (as part of service) - Not liable for third-party failures or changes

16. DISPUTE RESOLUTION

16.1 Informal Resolution

Before formal action: - Contact us to discuss the issue - We will work in good faith to resolve - Most disputes can be resolved amicably

16.2 Mediation

If informal resolution fails: - Either party may propose mediation - Costs split equally - Non-binding recommendation

16.3 Arbitration (Optional)

Parties may agree to binding arbitration: - Conducted in Constanța, Romania - Under Romanian arbitration rules - Single arbitrator - Award is final and binding

16.4 Litigation

Exclusive jurisdiction: Courts of Constanța, Romania
Governed by Romanian law
Consumer rights under EU law apply

17. FORCE MAJEURE

We are not liable for failure to perform due to events beyond our reasonable control: - Natural disasters - War, terrorism, civil unrest - Government actions - Internet/power outages - Pandemics - Labor strikes

Upon such events: - We will notify you promptly - Obligations suspended during event - Resume performance when possible - Either party may terminate if event exceeds 60 days

18. GENERAL PROVISIONS

18.1 Entire Agreement

These Terms, along with: - Our Privacy Policy - Cookie Policy - Service-specific agreements - Order confirmations

Constitute the entire agreement and supersede all prior understandings.

18.2 Amendments

We may update these Terms: - Notice on website for 30 days before taking effect - Existing projects continue under original terms - New projects subject to updated terms

18.3 Severability

If any provision is invalid: - Remains enforceable to maximum extent permitted - Other provisions remain in full force

18.4 Waiver

Failure to enforce a right is not a waiver
Waivers must be in writing

18.5 Assignment

You may not assign this Agreement without our consent
We may assign to affiliates or in case of sale/merger

18.6 Independent Contractors

Parties are independent contractors
No employment, partnership, or agency relationship created

18.7 Notices

All notices must be in writing: - Email: starproducts.office@gmail.com - Address: Str. Bratislava 18 Ap. B10 - Deemed received: 2 business days after sending

18.8 Language

These Terms are in English
In case of conflict with translations, English version prevails
Romanian translation available upon request

19. CONSUMER RIGHTS (EU)

19.1 Right of Withdrawal (Distance Contracts)

EU consumers have 14 days to withdraw from distance contracts (services ordered online): - Starts from contract conclusion - Must be exercised by written notice - We may begin work early with your express consent - If work begins during withdrawal period, you pay for services provided

19.2 Exceptions to Withdrawal

No withdrawal right for: - Services fully performed with your consent before withdrawal period ends - Custom-made/personalized goods - Digital content once delivery has begun (with consent)

19.3 Unfair Contract Terms

Consumer protection laws take precedence
Unfair terms are not enforceable against consumers
Your statutory rights are not affected

20. ACCESSIBILITY

We strive to make our website accessible: - WCAG 2.1 AA compliance (goal) - Alternative text for images - Keyboard navigation - Screen reader compatibility

Report accessibility issues to: starproducts.office@gmail.com

21. CONTACT INFORMATION

For Service Inquiries: - Email: starproducts.office@gmail.com - Phone: +40723828517 - Website: www.starmastermarketing.com

For Legal/Compliance: - Email: starproducts.office@gmail.com - Address: Str. Bratislava 18 Ap. B10

For Data Protection: - See Privacy Policy - Email: starproducts.office@gmail.com

22. ACKNOWLEDGMENT

By using our website or services, you acknowledge that: - You have read and understood these Terms - You agree to be bound by these Terms - You have the authority to enter into this Agreement - These Terms may be updated from time to time

Last Reviewed: February 14, 2026 Next Review: August 14, 2026